Shipping policy
Shipping & Delivery
We are pleased to offer Free Standard Shipping on all orders, with full tracking on every order. We ship via reliable carriers such as DHL, FedEx, and USPS.
Standard delivery: 2–4 business days.
Shop risk free. Most US shipments incur no duty. If you are charged, we will refund 100% fast and hassle-free. Email your receipt to support@decrum.com
Tracking information will be sent via email as soon as your order departs our warehouse. You can also monitor your delivery status at any time on our Track Your Order page.
Frequently Asked Questions
After your order is processed, it is transferred to our shipping department. You will receive an automated email with tracking details the moment it ships.
For US orders, standard delivery takes 2–4 business days. For international orders (outside the US), delivery times vary by destination — contact us at support@decrum.com and we'll confirm an estimate for your location. You'll be able to follow your package with the tracking link sent to your email.
Standard shipping is free. US returns themselves are completely free — every US order includes a prepaid return label, so no return or label fees are deducted from your refund. For more details, see our Refund Policy.
Please contact our customer care team immediately at support@decrum.com. We can only update the address if the order has not yet been processed for shipment.
If your item is already in transit, we recommend reaching out directly to the courier (DHL, FedEx, or USPS) with your tracking number to request a delivery reschedule or hold.