CONTACT US
We’re here to help with sizing, shipping, returns, order updates, and product questions.
Returns & Exchanges
Returning or exchanging an order?
No need to email us. Start it in our returns portal and you'll get your instructions straight away.
Read the full return & exchange guide- 01Identify your orderEnter your order number (e.g. 12345) and email address.
- 02Select itemsChoose the item(s) you wish to return.
- 03Choose outcomeSelect exchange or refund.
- 04Submit requestSelect your reason and confirm. You'll receive instructions immediately.
Support Information
Email:
support@decrum.com
Phone:
+1 631 800 7450
Business Hours:
Monday to Friday, 9 AM–5 PM EST
Response Time:
We usually respond within 3 to 7 hours, often sooner.
Live Chat:
Available Monday to Friday, 9 AM–5 PM EST, for quick support.
Before You Contact Us
You may find a quick answer through the links below before sending a message.
Send Us a Message
Fill out the form below and our team will get back to you as soon as possible.
Have an order number? Add it to your message so we can assist you faster.
Our Locations
United States
24 Maxwell Drive #1037 Clifton Park, NY 12065