FAQs
No, you can checkout as a guest. However, creating an account offers certain benefits, you can track your order status in real-time, view past purchases, and save your shipping information for faster checkouts in the future.
Once your order is confirmed, you'll get an email with a tracking number. This number lets you track your package on the carrier's website. Tracking link will be shared right in the email for your convenience!
We understand things might change! Unfortunately, once your order is confirmed, we can't modify the items or size. However, you might still be able to cancel it.
Here's how it works:
Order Cancellation: If you contact our Customer Service team before your order is packed and shipped, we can usually cancel it for you. Just provide your order number, and they'll guide you through the process.
Order Already Shipped: If your order has already shipped, you won't be able to cancel it. However, you can easily return the item for a full refund by following our hassle-free Returns process.
Tip: The sooner you contact us about a cancellation, the better chance we have of stopping the order before it ships.
Absolutely! We offer free shipping to the United States, United Kingdom, Canada and Australia. You can expect your order to arrive within 4-6 business days.
Note: For any questions or concerns about your shipment, feel free to contact us at sales@decrum.com. We're always happy to help!
Immediately contact our customer service team to brief your issues. Visit our return and exchange policy page for more information.
Please read our exchange and return guidelines.
We accept all major credit cards (Visa, Mastercard, American Express), debit cards, Shop Pay, GPay and PayPal.
Absolutely! We prioritize your security. Our website uses industry-standard Secure Socket Layer (SSL) encryption to safeguard all your transactions, no matter the payment method you choose.
We love deals too! To redeem your coupon code, simply enter it during checkout at the designated field. Please note that coupon codes cannot be applied to orders after they have been placed.
Not currently, but stay tuned! We're exploring gift card options for the future. Sign up for our email list or follow us on social media for updates.
Unfortunately, we do not currently offer custom leather jackets. However, we offer a variety of styles and sizes to choose from.
We use high-quality full-grain leather in most of our jackets. Full-grain leather is the strongest and most durable type, known for its beautiful texture and ability to age gracefully. We may also occasionally use top-grain leather in some styles, which is slightly thinner but still offers excellent quality and value.
Leather jackets require minimal care but will last longer with proper maintenance. We recommend using a leather conditioner every few months to keep the leather supple and prevent cracking. For cleaning, use a damp cloth and a gentle leather cleaner. Avoid harsh chemicals and excessive water exposure.
Genuine leather is a real animal hide that has been tanned and processed. It's a durable and breathable material that develops a unique patina over time. Faux leather, on the other hand, is a synthetic material made to resemble real leather. It can be less expensive but may not be as durable or breathable.
A leather jacket should fit comfortably without being too tight or restrictive. The shoulders should sit comfortably without bunching, and the sleeves should reach your wrists or slightly past. The body of the jacket should allow for a layer underneath if desired, but not be baggy. Check out our size guide on each product page for more specific measurements.
Leather production can have an environmental impact. However, at Decrum, we are committed to responsible sourcing practices. We partner with tanneries that prioritize sustainable methods and minimize waste. Leather jackets are also incredibly durable and can last for many years, reducing the need for frequent replacements.